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RETURNS AND REFUNDS
Return and Refund Policy for Damaged or Incorrect Shipments
At Gears and Engines, customer satisfaction is our top priority. We proudly offer a money-back guarantee on all purchased used engines and transmissions, reflecting our confidence in the quality and reliability of our products. We understand that there may be instances when a return or exchange is necessary. To ensure a hassle-free process, please follow these steps:
Step 1: Contact Customer Support
Step 2: Request a Return Authorization (RA) Number
Step 3: Follow Return Instructions
Step 4: Package and Ship the Item
Step 5: Receive Confirmation and Refund
Damaged Shipment Policy
At Gears and Engines, we understand the importance of receiving your purchased items in excellent condition. Although we take great care to package and ship our used engines and other parts securely, we recognize that transit damages can occasionally occur. To ensure a smooth resolution, we kindly ask our customers to follow the steps below if they encounter any issues with their shipment.
Inspection Upon Delivery
When your shipment arrives, please inspect it thoroughly before accepting and signing for the package. Even if the packaging appears intact, the product inside may have sustained damage. If you find that your used engine or other parts are damaged, accept the delivery and immediately contact our Customer Service team at +123456789 for assistance.
Documentation of Damage
To help us resolve the issue efficiently, please provide a detailed description of the damage along with photographic or video evidence. This documentation is essential for our team to assess the situation and take the necessary steps to address it.
Your satisfaction is our priority, and we are committed to resolving any issues promptly and professionally.
Freight Shipments and UPS Ground Shipments
Freight Shipments
When receiving a UEAT (Used Engine and Transmission) delivery, it is crucial for the recipient to carefully inspect both the interior and exterior of the shipment for any potential damage. Unpack your low-mileage used engine package with care and thoroughly examine it for any issues or defects. At Gears and Engines, we are committed to your satisfaction, and our support team is always available to address any concerns. If you discover damage, please contact our customer service team promptly at +123456789 to request a return authorization number.
For customers purchasing used engine assemblies, please note that UEAT does not provide a warranty or guarantee on associated accessories of used car engines. This includes, but is not limited to, switches, sensors, cables, electronics, belts, hoses, water pumps, and manifolds. As these components are not covered under warranty, any refusal of delivery due to damage to these parts will result in a deduction of the original shipping and handling fees from the applicable refund.
Returning Defective or Incorrect Parts
At Gears and Engines, we are dedicated to ensuring quality and customer satisfaction. If you receive a defective or incorrect used transmission or engine, we have streamlined procedures to resolve the issue quickly and efficiently. You can return the item for an immediate exchange or replacement.
If you encounter such a situation, please contact our specialized Customer Service Team right away. They will guide you through the process, addressing your specific needs. After evaluating the issue, we will promptly process a new order for the correct used engine or transmission while issuing a Return Authorization (RA) for the original item.
We prioritize efficiency, so your replacement engine or transmission will be dispatched as soon as possible. Please note that consignment charges may apply for returned items. These charges are clearly outlined in our return policy, reflecting our commitment to transparency in customer service.
At Gears and Engines, your satisfaction is our top priority.
Refused Shipment or Failed Delivery
If a shipment is refused or delivery fails, please contact our Customer Service team immediately at +123456789. Should an engine or transmission fail to be delivered due to reasons such as an incorrect address, recipient unavailability, or unforeseen circumstances, the package will be returned to Gears and Engines automatically.
Once the shipment is returned, we will issue a refund for the order amount, less applicable shipping and handling charges. Please note that processing refunds may take 7-10 business days. We appreciate your patience as we work to ensure the accuracy of the transaction.
In case of a failed delivery attempt, it is the customer’s responsibility to coordinate with the shipping company to resolve any issues and arrange for prompt receipt of the shipment. To avoid delays, we strongly recommend verifying delivery details prior to placing your order.
At Gears and Engines, we prioritize our customers and are committed to delivering exceptional service. Our return and shipping policies are designed to ensure transparency, efficiency, and protection of your interests. Our support team is always available to assist with shipping concerns, returns, or general inquiries. We value your trust and aim to provide a seamless experience, fostering long-term relationships with every purchase.
Gears and Engines Online Policy
Gears and Engines reserves the right to decline any return or exchange requests at its discretion. Please note that installing damaged or incorrectly shipped items may void our return or exchange policy. Additionally, if a used engine part has been modified, installed, or damaged by the customer, we reserve the right to deny any refund or exchange immediately.
Shipping and Returns:
Our Customer Service team will provide the appropriate shipping address. The RA (Return Authorization) number must be clearly displayed on the shipping label. Returned items must be in their original condition, including cartons and packaging. If the original carton is unavailable, proper wrapping is required. Items returned in a damaged, modified, or installed state will not qualify for a refund or exchange.Documentation:
Please include the original invoice or a copy that corresponds to the returned item.Return Window:
Returns must be initiated within 30 days of the original invoice date.Refund Process:
Refunds for used engines and transmissions will be processed only after the items have been received and inspected. Original transportation charges will be deducted unless the return is due to damaged or incorrect items. Refunds will be issued within 5-7 business days after the return has been received and evaluated.
Always Welcome!
Thank you for choosing Gears and Engines. We recognize that purchasing used engines and transmissions is a significant decision, and we are dedicated to providing you with high-quality products and exceptional service. Please take a moment to review our return and exchange policies, and feel free to contact our Customer Service team at +123456789 with any questions or concerns.
Your satisfaction is our top priority, and we are committed to addressing your needs promptly and professionally. By following our policies, you help us uphold our commitment to integrity and excellence in all aspects of our business. We deeply value your trust and look forward to continuing to serve you.
Please note that our policies may change without prior notice. For the latest updates, we encourage you to visit our website or contact our Customer Service team directly.
Gears and Engines – Committed to Quality and Your Satisfaction.